Privacy Policy

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The legal basis for the processing of personal data in this context are Art. 6 (1) lit. c GDPR and Art. 6 (1) lit. f GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the related consents.

The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we will not be able to manage your consents.

Privacy policy

Privacy-sensitive data, or personal data, is processed through our online store. Fixmyhair.nl considers careful handling of personal data to be of great importance. Personal data is therefore carefully processed and secured by us.

In our processing we comply with the requirements set by the privacy legislation. That means, among other things, that:

  • we clearly mentionwith what purposes we process personal data. We do this via this privacy statement;
  • we our limit the collection of personal datato only the personal data necessary for legitimate purposes;
  • we you first ask for explicit permissionto process your personal data in cases where your consent is required;
  • we take appropriate security measuresto protect your personal data and also to require parties that process personal data on our behalf;
  • we respect your right to you to offer personal data for inspection, to correct or to delete it upon your request.

Fixmyhair.nl is responsible for data processing. In this privacy statement we explain which personal data we collect and use and for what purpose. We recommend that you read this carefully.

This privacy statement was last modified on 25-05-2018.

When visiting our webshop, placing an order or contacting our customer service. These are just a few examples of where we collect data from you. All with a purpose, anyway. But we think it is good to inform you about this. That is why we have described in this privacy statement the moments where we process personal data.

Use of our webshop
When you visit our webshop, various information is collected from you. These are not names, email addresses and telephone numbers, but more technical data. This includes your IP Address (anonymized!), cookies and your browser data such as your browser type Chrome, Internet Explorer or FireFox.

Your IP address and browser data are examples that we use in Google Analytics. With this software we can see how visitors like you use our online store. We have entered into a processing agreement with Google to make agreements about the handling of our data. We also allow Google to view the obtained Analytics information when we ask them for support. And if we have received your permission, Google Analytics will temporarily link the data as described above to your Google Account, so that you will see personalized advertisements through remarketing.

When you visit and use our online store, we obtain certain information from you. And that can be personal data. We only store and use the personal data provided directly by you, in the context of the service you have requested, or for which it is clear when provided that they are provided to us for processing.

Cookies
Cookies are used in our online store. When you visit our online store for the first time, a message will be shown in which we explain why we use cookies and which cookies you want to accept.


Do you want to delete or disable cookies?

Please note that our webshop may no longer work optimally.

Place order (without or with account)

If you place an order with us, we need various information from you. These are:

  • Email address
  • Name
  • Last name
  • Delivery and Billing Address
  • Phone number
  • Payment details
  • IP address

This information is necessary to receive payment and ensure that your order arrives at your home. We ask for your email address so that we can send you a confirmation with an overview of your order, as well as the invoice. We mainly use the telephone number to keep you informed of changes to your order, if necessary. We collect the IP address to exclude fraudsters from visiting our webshop.

If you order from us with an account (you can also create one when ordering), we will keep the data for as long as you want to keep your account. After all, the reason you created an account is probably because you don't want to have to fill in all the information again and again.

Additional information that you will find in your account is:

  • Your previous orders;
  • Your address book;

We will not provide your personal data to third parties unless this is necessary in the context of the execution of the agreement you conclude with us or if this is legally required. In the event of suspected fraud or abuse of our online store, we may transfer personal data to the competent authorities.

Contact Us

If you have any questions, complaints or feedback, you can call or email us. To help you with this as quickly and effectively as possible, we use various information from you. Initially only your name, email address and/or telephone number. But if you have ordered from us before, we can also view your order history. This is linked to your email address. Saves you having to search for an order number again!

Apart from the above information, you choose which information you share with us. The data you send us will be kept for as long as the nature of the form or the content of your email requires it to be fully answered and processed.

Subscribe to Newsletter

We also occasionally send a digital newsletter. Would you like to unsubscribe from the newsletter? That can be done super easily! Open the latest newsletter you received and then click on the link Sign out which is at the bottom. Are you stuck? Then you can also send a message to our customer service, but it will take a little longer.

Social Media

Social media buttons are included in our online store. Especially with blogs. When you click on such a button, the relevant social media party places a cookie on your computer. To find out more about this, it is best to consult the privacy statement of the social media platform itself:


Security
We take security measures to limit misuse and unauthorized access to personal data. This includes an SSL Connection, logging of access to personal data and access to personal data that is limited both digitally and physically.

Retention periods
Unless otherwise described above, we store your personal data for as long as necessary to process your order, including the warranty. We then store data for a maximum of 3 years for the described statistical purposes. The data will then be deleted, unless there is a legal obligation that requires longer retention (such as the tax retention obligation of seven years for payment data).

Third party websites
This privacy statement does not apply to third-party websites that are connected to our online store through links. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend that you read the privacy statement of these websites before using these websites.

Changes to this privacy statement
We reserve the right to make changes to this privacy statement. It is recommended that you consult this privacy statement regularly so that you are aware of these changes.

View and change your data
For questions about our privacy policy or questions regarding access and changes to (or deletion of) your personal data, you can contact us at any time using the details below:

Fixmyhair.nl
Kiotoweg 49
3047 BG Rotterdam
Phone number: 06-39466885
E-mail: info@fixmyhair.nl

You can also submit a request for data export for data that we use with your consent, or indicate with reasons that you want us to limit the processing of personal data.

To prevent abuse, we will ask you to identify yourself adequately. When it concerns access to personal data linked to a cookie, you must send a copy of the cookie in question. You can find this in the settings of your browser. If the data is incorrect, you can request us to change the data or have it deleted.

Personal Data Authority
Of course, we are happy to help you if you have any complaints about the processing of your personal data. Under privacy legislation, you also have the right to file a complaint with the Dutch Data Protection Authority against this processing of personal data. You can contact the Personal Data Authority.